Q: Do you deliver and set up?
A: Set-up and take-down of the tent is included in our price. We also include basic lighting and sidewalls for every tent. A delivery charge will be added to your rental based on distance from Massena, NY. When delivered, tables and chairs will be left stacked neatly under our tents and we request that they be the same way when we return for pick-up, unless prior arrangements have been made. For deliveries without tents, a delivery charge is applied. Set-up and take-down of tables and chairs is not included. If this service is needed, arrangements must be made in advance of your event and a fee will be arranged at that time.
Q: When do you set-up the tent(s)?
A: We will set the tent(s) up anywhere from 1-3 days prior to your event. This is dependent upon your needs as well as our schedule. Since most rentals are made for use on the weekends, we normally are setting up tents on Wednesdays, Thursdays, and Fridays and are taking down tents on Mondays and Tuesdays.
Q: What type of sidewalls are available?
A: We have solid, clear, and "cathedral-window" sides available for our tents at no-cost.
Q: How much soil is required for staking the tent?
A: There should be a minimum of 24-30" of soil to properly stake the tents. Any less than this compromises the safety of your guests and our equipment. We will not install tents without proper staking conditions.
Q: What is your deposit policy?
A: We require a Non-Refundable Deposit to reserve our tents. The deposit amount is determined by the size of the tent(s) being reserved by the client.
Q: What forms of payment do you accept?
A: We accept cash, checks, Visa, or MasterCard.